FM
Francois M
1 reviews | Active since Feb 2010
06 Feb 2019, 17:43
Vodacom.
I refer to my mail on monday 4 Febr whereby I got feedback from Vodacom about the device that was sent in which did not recognize the sim. Vodacom said the issue is resolved now, but it is far from it. We went to Game with the document where Vodacom gave Game credit for the device and Game has to supply us with a new device. Game does not want to do it, they have issues with it. According to us it is still a Vodacom issue as it was a Vodacom contract issued at Game. Our ref is Rankuc. We are still without a device since 31 Dec 2018.
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Replies (2)
Vodacom's replyOfficial
06 Feb 2019, 19:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Feb 2019, 19:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Feb 2019, 11:41Dear Francois,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our chat with Ethel today. She has advised that the matter has been resolved.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our chat with Ethel today. She has advised that the matter has been resolved.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Feb 2019, 11:41
Official
Dear Francois,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our chat with Ethel today. She has advised that the matter has been resolved.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our chat with Ethel today. She has advised that the matter has been resolved.
Regards,
Vodacom Consumer Website Team
Best regards,