Vodacom

On 31 Dec 2018 I signed a new contract at Game for a Vodacom phone and simcard. When we tried the sim in the phone it did not work. We swopped that sim for another sim and that sim worked. Basically the phone did not recognise the sim. We took the phone back to Game Centurion and they issued me with another new phone( same type VFD510). The same problem occurred. Neither Game nor Vodacom's rep could sort it out. Then I was told to go and hand the phone in at a Vodacom store, which I did. This was done on 04 January 2019. Untill today we haven't had any reply from Vodacom re the problem. In the meantime I have paid one month's subscription already without having a handset? Vodacom is full of stories and I am getting nowhere. Today a rep from Vodacom called me to find out how satisfied am I with my new phone???? Which one? I told her about the problems and she suggested that I go to Vodacom and cancell my contract. What kind of service is this?