vodacom

Vodacom are happy to do a new upgrade with one through their Franchise shops but once you have a problem with the Franchise being the Swellendam voda shop it seems you get nowhere. We handed in our Cat S60 as the touch screen was not working in October 2018 since then we have had one call from them saying they may not be able to get the part and will replace the phone. Now the story is the device has gone missing no one knows and the staff at the shop have been replace, the store owner also seems conveniently missing and won't return calls. The device is still on contract and i have advised vodacom customer care of my actions via a few emails but we still don't seem to get anywhere. My action as a long standing Vodacom customer is i will not pay the contract fee until this matter is resolved and i receive a credit for the device since it was handed in to the Swellendam shop.