Vodacom

Update on unacceptable service from vodacom

I have done an online upgrade at vodacom on 23 of November 2018. On the website is clearly states that the delivery will take place within 3-5 working days. As from today 34 working days have passed without any phone or information about this problem. At this moment I am sitting in vodacom world to sort this issue myself. The assistant put me through to vodacom online. The assistant had to resent a email (that was send daily to vodacom online) to release the phone. ( so this sounds to me like no change from previous conversations)

I just want to highlite that this will be the third review to vodacom. I have recieved onlu one call back. Unacceptable.