CP
Claire P
1 reviews | Active since Oct 2015
28 Dec 2018, 18:57
Vodacom
They say that using Hello Peter helps consumers make informed decisions. I hope this review of Vodacom encourages ALL potential Vodacom customers to think twice! I have been a loyal Vodacom customer since 2000, and my current contract is at least 6 years old. In November, my mom had a serious fall and broke her shoulder. Medical bills soared and I was unable to pay my cell phone account at the end of November. I could honestly not afford a double debit order at the end of December 2018, and asked Vodacom if I could please pay them interest on my arrears amount (the November bill) until March, when I am eligible for a bonus. Therefore, Vodacom would be receiving the full amounts for December, January and February PLUS interest and a double payment in March. The reply? Nope. Completely unwilling to help. And with 6 hours notice, my account has been completely suspended. Point number 1: Vodacom, after YEARS of being a customer, could not accept interest for 3 months or make any alternative payment plan with me. Point 2: It is fine for Vodacom to rob loyal customers blind when it comes to data, but will IMMEDIATELY suspend an account arrears by less than 1 month. I will definitely NOT be renewing my contract with Vodacom once this contract is up in October 2019. I am disgusted by the shocking service and treatment Vodacom offers, as are family and friends I have told this story to. I hope anyone who reads this review and still chooses to make use of Vodacom services has a crystal ball to see into the future; that nothing unforeseen happens to you, because if it does, and you are not in a position to pay for a month, don’t expect any understanding from Vodacom. They only deal in data theft and suspensions.
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Replies (5)
Vodacom's replyOfficial
29 Dec 2018, 09:01 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Dec 2018, 09:01
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Dec 2018, 10:46 Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Kindly note that you will have to get in contact with our subscriber collections team for any payment arrangement request. Please note that they will assess and advise if the arrangement is possible or not. They can be contacted on ***(free call from Vodacom Sim).
We apologize for the inconvenience.
Vodacom Consumer Website Team
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Kindly note that you will have to get in contact with our subscriber collections team for any payment arrangement request. Please note that they will assess and advise if the arrangement is possible or not. They can be contacted on ***(free call from Vodacom Sim).
We apologize for the inconvenience.
Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Dec 2018, 10:46
Official
Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Kindly note that you will have to get in contact with our subscriber collections team for any payment arrangement request. Please note that they will assess and advise if the arrangement is possible or not. They can be contacted on ***(free call from Vodacom Sim).
We apologize for the inconvenience.
Vodacom Consumer Website Team
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Kindly note that you will have to get in contact with our subscriber collections team for any payment arrangement request. Please note that they will assess and advise if the arrangement is possible or not. They can be contacted on ***(free call from Vodacom Sim).
We apologize for the inconvenience.
Vodacom Consumer Website Team
Best regards,
CP
Claire P's updateReviewer Update
29 Dec 2018, 12:52Good day,
Your response is as unhelpful as your call centre agent was who ensured I was blocked with 6 hours notice, despite my request to pay interest or make an arrangement. Now I must be further inconvenienced. Your service goes from bad to worse and I will make sure that this response is further noted! I cannot wait to be rid of ALL dealings with this so-called service provider, who makes R18000 a year on me but REFUSES to help me when I have a problem. You are a despicable bunch.
CP
Claire P's update29 Dec 2018, 12:52
Reviewer Update
Good day,
Your response is as unhelpful as your call centre agent was who ensured I was blocked with 6 hours notice, despite my request to pay interest or make an arrangement. Now I must be further inconvenienced. Your service goes from bad to worse and I will make sure that this response is further noted! I cannot wait to be rid of ALL dealings with this so-called service provider, who makes R18000 a year on me but REFUSES to help me when I have a problem. You are a despicable bunch.
CP
Claire P's updateReviewer Update
29 Dec 2018, 12:57Please also note that I will pay the outstanding amount for November, on the 1st of January, but I will make no further payments as my service has been interrupted for December, I have lost free minutes and SMSes. Therefore I will no longer be paying this account. I will now be moving to another service provider with a more reasonable attitude. And kindly note that replying to me via Helle Peter is a waste of time as I have no connection to the internet- THANKS TO VODACOM
CP
Claire P's update29 Dec 2018, 12:57
Reviewer Update
Please also note that I will pay the outstanding amount for November, on the 1st of January, but I will make no further payments as my service has been interrupted for December, I have lost free minutes and SMSes. Therefore I will no longer be paying this account. I will now be moving to another service provider with a more reasonable attitude. And kindly note that replying to me via Helle Peter is a waste of time as I have no connection to the internet- THANKS TO VODACOM
CP
Claire P's updateReviewer Update
03 Jan 2019, 06:19This goes from bad to worse. I EXPLICITLY explained to Vodacom that I CANNOT afford a double debit order. I have the WRITTEN CORRESPONDENCE TO ATEST TO THIS! This is why they cut my account. Guess what? They have run a double debit order, resulting in my medical aid bouncing! I am 6 months pregnant, with no medical aid, and no phone. Vodacom has not done a thing about this review, despite their reply. This service is beyond disgusting.
CP
Claire P's update03 Jan 2019, 06:19
Reviewer Update
This goes from bad to worse. I EXPLICITLY explained to Vodacom that I CANNOT afford a double debit order. I have the WRITTEN CORRESPONDENCE TO ATEST TO THIS! This is why they cut my account. Guess what? They have run a double debit order, resulting in my medical aid bouncing! I am 6 months pregnant, with no medical aid, and no phone. Vodacom has not done a thing about this review, despite their reply. This service is beyond disgusting.