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1 reviews | Active since Nov 2016

10 Dec 2018, 21:08

Vodacom

I went for an upgrade about 3 weeks ago, couldn't afford more than what I was paying on my current package so when i signed the contract I made sure the amount I was going to pay was correct which was R725. This evening my debit order bounced because Vodacom took an amount of R1128.... I then logged into my Vodacom to view my invoice and saw that there was 2 handsets on the invoice. So I'm I still paying for the old phone?? No one EVER said i would have to pay for 2 handsets, if they did i wouldn't have upgrade!!! It's unacceptable,I have a strict budget, so I only budgeted for the R725, now I look like the fool who can't pay her bills just because Vodacom does not communicate!! This has to be sorted out ASAP

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Replies (2)
Vodacom
Vodacom's reply11 Dec 2018, 06:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team        

Best regards,

Vodacom
Vodacom's reply13 Dec 2018, 16:24
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.  Regards  Consumer Website Team 

Best regards,