vodacom

Since 1 Dec 2018 I have spoken to 27 employees at the call Centre and I stores to rectify why my contract line is not working. The bill is increasing but I cannot call or use the phone. Furthermore no sim swop nor change in the line number is auctioned to rectify the situation. Calls logged are escalated then closed without solving the problem. This is incompetence and a lack of accountability. The call Centre refers me to stores and vice versa. There is no help. This is bad customer service and huge employee incompetence. The brand lacks integrity. I am helpless