AS
Annetjie S
1 reviews | Active since Dec 2018
07 Dec 2018, 14:05
Vodacom
Good day I wonder if you can help me I am a client at Vodacom for the past 17 years. My husband got sick in the beginning of November 2018 and the outcome of the brain scans and tests showed he has brain damage his heart and nerve system is affected and can't work anymore. I did sent Vodacom the reports from the doctor and asked them if they could help us by cancelling the contracts because there will be no income anymore from January 2019. Is there anything that you can help me with I will really appreciate it because they refuse to help me . Annetjie
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Replies (2)
Vodacom's replyOfficial
07 Dec 2018, 15:20 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Dec 2018, 15:20
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Dec 2018, 16:36Dear Annetjie,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. You may contact our Subscriber Collections department on *** (free call from Vodacom sim) for assistance. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. You may contact our Subscriber Collections department on *** (free call from Vodacom sim) for assistance. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply07 Dec 2018, 16:36
Official
Dear Annetjie,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. You may contact our Subscriber Collections department on *** (free call from Vodacom sim) for assistance. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. You may contact our Subscriber Collections department on *** (free call from Vodacom sim) for assistance. Regards Consumer Website Team(SA)
Best regards,