JL
JW L
1 reviews | Active since Nov 2018
16 Nov 2018, 09:10
Vodacom
This is a follow up on my letter that I was published on Wednesday The 14Th November. So the customer care person from Vodacom called me that evening and assured me that he will find out what the story was and get back to me by Thursday The 15th November. I gave him the JOB card reference no and it will clearly sate all the problems that I have had with the phone. Up until today 09h05 am nothing has happened and my brand new SAMSUNG Upgrade is of no use to me??????????????????????????????????????????
PLEASE CAN I GET SOMEONE TO SORT ME OUT AND NOT TO WASTE ANY MORE OF MY TIME .
SURELY VODACOM AND SAMSUNG A WORLD RENOUND BRAND CAN DO A XCHANGE AND JUST KEEP A VERY LOYAL CUTOMER HAPPY.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
16 Nov 2018, 11:28Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Nov 2018, 11:28
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Nov 2018, 12:23 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were contacted and advised accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply16 Nov 2018, 12:23
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were contacted and advised accordingly. Regards Consumer Website Team
Best regards,