CB
Chane B
1 reviews | Active since Nov 2018
15 Nov 2018, 12:51
VODACOM
I am very very disgusted with VODACOM SA!!! I made payment at a specific branch end Sept, they allocated that payment to the wrong account!!! They phoned me for a whole week saying i did not pay but I sent proof through to ********** (bull**** email they never reply or give feedback) after 2 weeks they admitted they made a mistake and said I still owe money!! I paid the R350 and sent them Proof of payment. they Still accuse me of not paying and now my account is suspended???? ***!? I sent the proof through top them again today but they cant help me because its suspended and somehow I owe a new R700 and something!!!!! Because of this I cannot get a new cellphone contract OR get one with other network providers because i'm listed at itc!! PATHETIC!!!!!
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Replies (2)
Vodacom's replyOfficial
15 Nov 2018, 14:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Nov 2018, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Nov 2018, 11:11 Dear Chane
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Nov 2018, 11:11
Official
Dear Chane
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Best regards,