SJ
Shaista J
1 reviews | Active since Nov 2018
08 Nov 2018, 19:54
Vodacom
My fiance and my experience with Vodacom has been Terrible they deactivated his account and demanded payment which he did pay on demand yet the line is still deactivated and no one is able to assist it was supposed to be activated 24 hours ago yet nothing till now when I called the vocab call centre they were unable to assist they said that they needed to speak to the account holder but was unable to contact him die to his number being deactivated which is obsurd please help us expose their poor assistance and services.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
09 Nov 2018, 06:57 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Nov 2018, 06:57
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Nov 2018, 12:49 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please be advised that we were not able to make contact with you. Kindly call 082135 for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply13 Nov 2018, 12:49
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please be advised that we were not able to make contact with you. Kindly call 082135 for any further assistance. Regards Consumer Website Team
Best regards,