vodacom

So I received like 3 or 4 messages saying I need to contact Vodacom repairs within 2 days. I did indeed do so, and was told to phone the shop where I booked my phone in to get feedback regarding insurance. I've been trying to phone vodacom canelwalk everyday with no answer. So I now need you to phone me back in 2 days before we take away all our contracts. It's unfortunate that my phone broke (not even my doing) and sorry that you now have to deal with this (your job). We have work family traveling and our phones unfortunately is something we rely on. I need to get this sorted ASAP