Vodacom

On the 12th of September 2018 Vodacom Fourways approved a ********** upgrade on my account to the value of R1358.58 as per contract attached. After having called them multiple times with reference number I was given assurance that they will not touch my account until the matter has been resolved. Vodacom has tried twice to debit my account unsuccessfully, I had moved my fund to a different account because I did not trust them. This is impacting me negatively on my statements and is costing me high bank charges. The first attempt was done at Mall of Africa which was unsuccessful, on the second attempt they got away with it at Fourways and by that time I was at Vodacom Mall of Africa at Vodacom trying to resolve the incident.

The person who approved the upgrade at Fourways is Mayble ********** / **********

The lady I spoke to at the call centre during this time who advised me to go to Mall of Africa was Matobzi Nebulu (Vodacom).

This has been hanging for over two months with no word from Vodacom until the 7th of every month when they debit my account.

I was given assurance by Vodacom, and they did not keep their word. I reported the incident online and still no resolution, they are just happy to continue debiting my account which really makes me believe that they are part of this ****.

Please can you assist me in this matter.

The Vodacom reference number is as follows

1/ ********** **********

They are refusing to cancel my contract which was already expired before they did the ********** upgrade. The latest amount that they tried to debit was R2818.04