Vodacom!!!!!! :-(

I moved to Belgium last year in November and cancelled my contract in January 2018. Somehow the cancellation never got processed and therefore to my surprised I received a bill in August. I called to query this transaction and was told that the contract was never cancelled, but that the transaction would be processed (with many profuse apologies for the inconvenience). At the end of September I received yet another bill of almost R 6000!! I called on 1 October to express my frustration and dismay and spent almost an hour on the phone trying to resolve the issue. I ended the call with a real sense that nothing concrete would come of my complaint, thus I took to Hellopeter to write a review in the hope that action would be taken. I posted my review on 2 October and swiftly received a response that someone was looking into the matter and that I would receive the credit ASAP. I rep**** to the Consumer Website team and also placed a comment on my original review on 16 October and received no response. On 24 October I had not yet received the credit as promised and once again wrote a review on Hellopeter. I again got a response from their team Consumer Website Team (using the email address ********** To my dismay they indicated that they tried to contact me telephonically a few times and could not reach me....really!!? My entire complaint centers around a cancellation of a contract because I moved overseas - why would you think that I would be reachable on my old South African cellphone number!!!??? Anyway, it's now 8 November and I have not heard a single word from them, despite the team at Consumer Website Team insisting "Should you not receive any feedback from the accounts team in the next few days, please reply to this email directly. No need to edit the subject." I was also told that I would be contacted directly by the accounts team...which has not happened. How many more negative reviews do I need to write before I actually receive my refund?

Just to be 100% clear - I will again list my old SA number in the review, as Hellopeter does not allow for international numbers to be inserted in the review. You have my email address and I rep**** to your mail on 24 October with my Belgian number...please don't try and call my Vodacom number and then state that you're unable to reach me!