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Peter M
1 reviews | Active since Nov 2015
02 Nov 2018, 18:47
VODACOM
VODACOM gave my contact details to one of their agents. The agent contacted me and told me he could offer me an contract upgrade from R514 to R599 per month, keeping my same number and getting R775 aiirtime with a per second billing upgrade package. The agent told me that he could see that I have bought airtime to top up. Who gave him this info?
The sim card arrived and I then noticed that the number was not the same as per the agents promise. I phoned VODACOM and was told it is for a second contract and not an upgrade. I immediately cancelled the contract as per my right referring to the Consumer Protection Act.
I told VODACOM not to charge me for the Contract as the sale was done on a deliberate misrepresentation basis. VODACOM has not listened and today have honoured their agents Deliberate Misrepresentation contract by deducting R775 from my bank account.
I did not give them the authority to share my numbers or personal info to any of their agents. I also did not give them the authority to take money from my bank account.
The call centre also do not want to give me the contact details for a regional manager.
THIS IS NOT THE WAY TO TREAT A CUSTOMER.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
02 Nov 2018, 19:04 Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Nov 2018, 19:04
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Nov 2018, 08:06 Dear Peter We are sorry to hear about your experience. Our records indicate that your query has already been dealt with by our social media team. We apologize for the inconvenience and the service experienced. Have a lovely day further. Vodacom Consumer Website Team.
Best regards,
Vodacom's reply05 Nov 2018, 08:06
Official
Dear Peter We are sorry to hear about your experience. Our records indicate that your query has already been dealt with by our social media team. We apologize for the inconvenience and the service experienced. Have a lovely day further. Vodacom Consumer Website Team.
Best regards,
PM
Peter M's updateReviewer Update
07 Nov 2018, 22:16I am still waiting for my refund. Unacceptable service!!!
PM
Peter M's update07 Nov 2018, 22:16
Reviewer Update
I am still waiting for my refund. Unacceptable service!!!
PM
Peter M's updateReviewer Update
08 Nov 2018, 19:27I did not give Vodacom the authority to take money from my account! Latest update is it can take 7 to 14 working days for a refund. This is totally unacceptable to take money from a consumer without his permission and then telling him to wait for up to 14 working days for a refund. I have again requested that a manager phone me. Shocking service!!
PM
Peter M's update08 Nov 2018, 19:27
Reviewer Update
I did not give Vodacom the authority to take money from my account! Latest update is it can take 7 to 14 working days for a refund. This is totally unacceptable to take money from a consumer without his permission and then telling him to wait for up to 14 working days for a refund. I have again requested that a manager phone me. Shocking service!!