HR
Hannalie R
1 reviews | Active since Oct 2018
22 Oct 2018, 09:38
VODACOM
On 13 February 2017 I have made a payment of over R7000 to Vodacom to cancel all my contracts. The cell numbers were already suspend and I could not use any of those devices. Now, more than a year later they handed me over to athe Credit Bureau and activated me on a Trace locator. Vodacom refused to provide a full settlement statement to me and when I asked them they said no, I am still in arrears. Please help!!!
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Replies (2)
Vodacom's replyOfficial
22 Oct 2018, 11:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Oct 2018, 11:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Oct 2018, 14:25 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply29 Oct 2018, 14:25
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team
Best regards,