UN
Unathi N

1 reviews | Active since Feb 2018

06 Apr 2024, 19:05

Vodacom

A year ago we terminated our services with Vodacom LTE and took a new contract for Vodacom fibre, however Vodacom continued to bill us for the LTE even after we sent numerous emails requesting cancelation. They continued to bill us for 12 months. They have now suspended our current line (Vodacom fibre) demanding payment for the Vodacom LTE that we were charged for even though we were not using those services. To make matters worse, Vodacom is uncontactable, their call centre is unable to assist, they have no one to assist, the branches cannot assist you when you walk in and no response to your emails. As a customer you are left with no assistance and the continues bill.

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Replies (1)
Vodacom
Vodacom's reply07 Apr 2024, 22:24
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team