1 reviews | Active since May 2016

19 Sept 2018, 12:20

Vodacom

I had a prepaid cellphone contract with Vodacom , in 2015 the contract expired and I upgraded to an iPad air, The iPad that I received was NOT PREPAID contract. I got it in February 2015, I received a bill from Vodacom that I owe them R9000 for data usage. They blocked my account and stoped debiting money from my account. The account was then handed over to some lawyers . I still didn't pay as I did not sign for their contact . Their bill is affecting my credit record till date. I got hold of the lawyers so that they can tell me how much I owe so that I can start with payments. They told me that they are not the ones who are handling the account. I called Vodacom SA and explained my story. They couldn't trace that account, I even visited their branches several times and still no help. How ,where do I pay? Do I really have to pay them? The amount that reflects on my credit record is R26 000. I understand that I must pay for the IPad BUT not the R9000 Data usage that I did not sign for. They were not transparent

0
Replies (2)
Vodacom
Vodacom's reply19 Sept 2018, 13:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

's update21 Sept 2018, 14:08
Reviewer Update
I got a call from Vodacom that I will receive an email from the handling agencies on 19 September , even today I still haven't received any response. Another Vodacom consultant called me yesterday 20 September and said I must contact ********** and when I called that center I was again told to contact ********** which I did and still no luck. Exactly what is Vodacom really hiding? How can I pay for an account which I don't even know means of payments ? Your services are disgusting ?????