Vodacom
I had a prepaid cellphone contract with Vodacom , in 2015 the contract expired and I upgraded to an iPad air, The iPad that I received was NOT PREPAID contract. I got it in February 2015, I received a bill from Vodacom that I owe them R9000 for data usage. They blocked my account and stoped debiting money from my account. The account was then handed over to some lawyers . I still didn't pay as I did not sign for their contact . Their bill is affecting my credit record till date. I got hold of the lawyers so that they can tell me how much I owe so that I can start with payments. They told me that they are not the ones who are handling the account. I called Vodacom SA and explained my story. They couldn't trace that account, I even visited their branches several times and still no help. How ,where do I pay? Do I really have to pay them? The amount that reflects on my credit record is R26 000. I understand that I must pay for the IPad BUT not the R9000 Data usage that I did not sign for. They were not transparent
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
