Vodacom

I have been forced to take this route, as I have been experiencing a billing problem since I did my upgrade in July. I opted for one of the bundle deals and they then billed me for what should have been a free phone. Since the 28th of July I have been communicating with them both telephinically and via email, to date, the problem has not been sorted out. Every time I phone I speak to someone else who assures me that the problem will be sorted out. Now to add insult to injury I have been sent a letter of demand. Not withstanding the fact that every month I have phoned them and been advised of the exact amount to pay which I have been doing. This is beyond a joke and I am heartily sick of all the time, effort and expense that I am being forced through. If this is how they treat good customers that have paid without fail for years, then heaven help anyone that actually defaults. At this point I expect an apology. The staff pass you from pillar to post, the left hand doesn't know what the right hand is doing and the list goes on.

VODACOM SORT OUT MY ACCOUNT ONCE AND FOR ALL AND GET YOUR STAFF SOME TRAINING.