PH
Phillip H
1 reviews | Active since Sept 2022
11 Sept 2022, 19:24
Vodacom
Worst experience ever, fiber off almost a week, and all they can say is we will escalate, I don't have words 😔 If you ask for supervisor, they just tell you he'll come back to you, but no never one call back Good luck if jou join them
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Replies (2)
Vodacom's replyOfficial
12 Sept 2022, 07:46Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Sept 2022, 07:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Sept 2022, 16:41Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records shows you have been contacted on the 15-09-2022 by our Fibre Support Team and confirmed your service has been restored. Regards Consumer Website Team
Best regards,
Vodacom's reply19 Sept 2022, 16:41
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records shows you have been contacted on the 15-09-2022 by our Fibre Support Team and confirmed your service has been restored. Regards Consumer Website Team
Best regards,