Vodacom

Item: Vodacom
Rating: 1
Author: Ben N

I have been receiving my bill for the last few months and I notice my bill is too high I went through the bill and saw I am paying over R300 on my bill for entertainment services I phoned them they say the cannot assist I must log on to my account but there is no place to unsubscribe and I am still paying for this I have 2 contracts with them this company are robbing us daily they must assist us to stop this I am now frustrated.This is poor service.I will recommend we stop paying them.?????????????????

Helpful (0)

Replies (2)

Vodacom's replyOfficial

16 Aug 2018, 19:45

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply16 Aug 2018, 19:45

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's replyOfficial

17 Aug 2018, 12:01

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)

Best regards,

Vodacom's reply17 Aug 2018, 12:01

Official

Dear Customer,

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)

Best regards,

Vodacom

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