VODACOM

#VODACOM

Vodacom refuses to go the extra mile for a customer.

We took out a contract in 2016 since we use wifi we hardly used a sim card or the data provided. We noticed the Tablet takes 6+ hours to charge completely and does not pick up Sim Cards. We booked this 8 times for repairs. Bought 6 new screen guards as it looks like **** when returned. We do understand that Vodacom is not reliable for the screen protection, however, this is a customer unit, after 6 replacements no compensation. 8 times booked in where they replaced motherboard and battery. Now they tell us basically go F*ck yourself your contract ended this month there is nothing more we can do. THE PROBLEM IS NOT FIXED. All the sorry's and escalations and still we are stuck with a Tablet that is faulty. Samsung cannot provide us with a discount or a new one because the fault is too close to the end of our contract. So what is the point of a warranty? VODACOM is no help at all when you need assistance with a problem. STAY FAR AWAY

The Tablet came back today. After 8 times of opening and replacing software and motherboards I have 0 hope that the issue will not come back. After 8 times of repairs that fails they somehow cannot assist us with a new unit.

Pathetic service. Automated messages and empty promises.

USELESS