Vodacom .

My wife upgraded her contract phobe on the 1 st of July 2018 and requested a specific handset. She was then informed about 2 packages on the specific phone and chose rhw cheaper one of the 2. Once we recieved thw invoices for al 3 contracts that we have with the company, I noticed a "handset fee' that was on the invoice. I called the help desk and enquired regarding the fee. I was informed that they will look into it. Recieved a sms stating that the ref nr and problem has been resolved and informed while on a call to quiry the outcome rhat my wife's handset will be collected as arranged. Is thia another way of Vodacom to bully people into paying for their mistakes?