GN
Gail N
1 reviews | Active since Oct 2011
09 Jul 2018, 11:19
Vodacom
In trying to get the data charge reversed asked to speak to a manager and was ignored and told I need to speak to accounts but they will not reverse the amount as the data has been used. When converting airtime to data you are asked what amount you would like to "BUY" not "Convert" and now have an account for both my daughter and myself for data we did not buy!!!!
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Replies (2)
Vodacom's replyOfficial
09 Jul 2018, 11:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Jul 2018, 11:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
GN
Gail N's updateReviewer Update
09 Jul 2018, 13:04Thank You to Wardah @Vodacom for sorting out this problem
GN
Gail N's update09 Jul 2018, 13:04
Reviewer Update
Thank You to Wardah @Vodacom for sorting out this problem