Vodacom...

So there I was, A previously loyal client of Vodacom. I paid my monthly contract fee via the Vodacom App in December, the money is banked by Vodacom (confirmed by my Bank) but most unfortunately (for me) the payment was not associated to my account... To my absolute horror, I am now in arrears...I had to prove that I had made the payment by providing a bank statement, cart before the horse perchance? I did so last week, I produced my bank statement as instructed, and I have heard nothing from Vodacom since that dreadful day, not even an acknowledgement of the issue in the form of e.g. an incident no. I have been pushed around from pillar to post, phone this number ***, phone this number, 082 135.. The lack of ownership of my issue is quite simply astounding. I have been to the Northgate branch six times, and they refer me back to the aforementioned call centres. The phrase endless loop springs to mind? I appear on the Vodacom system as a non- payer, even though I have paid.. This is the curse of contracts when the service supplier treats you with abject disdain. The level of communication is non-existent. Great Marketing, but terrible service when there is a simple issues to resolve. Hang your head in shame Vodacom, and enjoy the last few months of my enforced relationship with you, because it will be our last interaction! Once you finally do the recon, I will pay the contract out to termination with one payment if it is easier for you (hopefully), I mean your client is there to make life easier for you right?