vodacom

My cellphone contract was transferred to my company as they paid for the bill. I now am leaving the company and want to transfer my number back to my personal name. I have all the relevant forms and when I submitted the transfer application the store came back and said that I have a low credit profile but they not able to give me reason as to how they determine this. If you phone customer care they cant help to explain why I fail on credit test and the store cant help as well. I have had this number for very long time and at this point just require them to make the number prepaid so that I can get my number. They can not even assist with this, customer care says I must go to the store the store says I must call customer care. going in circles