Vodacom

5days after this mail still no response! Shows you how much clients mean to this Vodacom Store.

Dear Owner Clear Water Vodashop.

I have posted the following complaint and facts regarding my experience with Hello Peter, Facebook and Google. I have mailed Vodacom Head office. I have mailed Clear Water Mall and now yourselves.

Today is day 1.

If I have not had positive feedback regarding my original complaint and a public apology from your Manager Ali and steps taken against your managers, I will keep posting this facts every 5 days.

Mr Owner; I have never been so humiliated in my life. Your shop was wrong from the start and you just needed to take responsibility in any form for your mistake. Now I needed to be asked to leave a public store in front of other people and my wife and child. This because I insisted to talk to you and because of the rudeness of your employees that keeps interrupting me while I am trying to explain that they are turning the facts of this story to suite them.

This morning as me and my wife discussed the upgrades we needed to do and I explained that I would like to confront this matter again and so choose to go to your store, she asked me what I expect to gain. I said to her probably not much but at least an apology and maybe a good deal with my new upgrades. I never expected it to go the way it did!

But I am taking a stand that I will NOT be treated in the manner I was this morning by anyone and neither does anyone else deserve this ever.

Mr Owner. I am self employed and I know that my clients are my most important asset. If one of my employees ever treats one of my clients in the manner I was treated today I will sent them out the door before the client!

From my searches on facebook and other social media I see your manager Ali is not so popular! Being rude and not returning calls as promised! I myself have spoken to Ali on many occasions. Most of that calls was because he promised to phone me but never did.

If it is in fact true as per Ali that you only work once a week and then don't have time to attend to clients you should perhaps increase your time at work!!

Herewith my complaint on social media that will continue till time I am satisfied:

Trying to sort out a fault from Vodacom Clear Water Mall for 4 Months now. The owner apparently does not talk to customers, thats the policy. Today I instructed the managers Ali and the lady manager that I want to upgrade 2 contracts. But before I give them more business I want to resolve the matter and asked for the owners details. They refused, got very agitated with me, the lady kept interupting me and when I told her that she was rude and asked to listen to my story, Ali asked me to leave his store! I was never in my live so discusted and taken back with a persons attitude. I strongly beleive that they are trying to hide the facts of this matter from the owner as they have previously admitted to being wrong! If really the owner of this store refuses to talk to clients as that is his policy then; You dont deserve to be in business my friend. I will make sure that my story and the manner I have been treated gets heared! I feel very humiliated! I wish there was a recording of todays events so that I could take this matter further as this person should not work with the public! Mr Owner of Vodacom Clear Water; According to Ali you dont work weekends and you dont really come in during the week. But soonest you are back at work can you please phone me so that we can resolve this matter!? My regards to Vodacom 4U then who assisted me very quickly and with excelent service!