Vodacom

Exceptionally horrible experience so far, I was originally with Vodacom and decided to move to FNB for the cheaper data rates. After a year with FNB my company told me that I could get a contract phone as long as it's with Vodacom. I app**** for a Vodacom Red contract however they told me I needed to port my number first. The lady then gave me a sim card and told me that I should contact her within a few days if my sim card doesn't stop working. Three days later and I contact her telling her that my sim card is still active. She then requested the port again, the next day. I asked for an update as my sim card was still active and she told me it was her day off and she will let me know the next day. That was the last time I heard from her. I have sent her msgs since asking for an update with no replies. Yesterday I went into the store at Brooklyn mall to see if they could help me out with the porting. He helped me out and told me that it was sorted and the port would happen that night however the next day my sim card was still active. Today speaking to Vodacom customer care they inform me that they cant help me after spending 30mins on the phone with them and tell me that I need to go back to the store to get this sorted. If i had a choice I would've abandoned my efforts to rejoin Vodacom a long time ago and I will be asking my employer if there isn't a way to join another network as this has taken up too much of my time. You would think a company would go the extra mile for potential customers. Don't waste your time with Vodacom.