vodacom

An account was **********ly opened using my details I lodged a disputed and forwarded the necessary documentation and I was informed I will receive a response within 7-14 working days. which I didn't I called their customer care number 082111 and they confirmed that indeed an account was **********ly opened using my details. I further requested a confirmation letter but never received it, I personally went to Vodacom Midrand and they also confirmed that it was closed and they issued me with a confirmation letter and transunion also confirmed that the account was closed Surprisingly months later I received a call from the lawyers that I have a pending case with Vodacom relating to that account. This is ridiculous and how *********** of this service provider. This is soo ridiculous.