Vodacom

Dear Customer Care

I am writing to you to raise an issue about: Billing

The issue that I have experienced was: I made arrangements with Vodacom last month to move my monthly payment to the 15th of this month just for this month and then move it back to the first 1st of May due to me being retrenched,knowing I have a new job it would have been only for the month,the 15th came and Vodacom tried to take two month off and it bounced, Why they wanted to take two months I don't know there was enough money for one month anyway I phoned and made arrangements with them again to take double on the first of May and they said it's okay now they have switched my phone off and won't switched it back on in till the 1st of May when it's paid.now I put R55 airtime on so that I can make a call and it won't let me...so why do they allow me to put money on but wont let me use it,I have been a customer with them many years now and this is how much they care..cant wait for my contract to end so that I can support someone that really needs customers

It occurred on: March 20th, 2018

I want:I don't care what they do..i will change service provider as soon as I can

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Greg Kuhn

Phone number: ********** 494

28 Louis Botha st Beyerspark boksburg Gauteng 1549