Vodacom

I've been a Vodacom subscriber for more than 10 years and recently cancelled my contract number to prepaid. On the 25th Jan 2018 I contacted their call centre to give notice to terminate my contract (which was coming to an end in Feb 2018). I received my final invoice of R 238.50 which was due to be settled by the end of the month in order to change to pay-as-you-go. After paying the total mount of R 238.50, I received confirmation that my account was settled. On the 25th April 2018 I received an sms that my account was in arrears and if I want to keep my Vodacom number, to pay the outstanding arrears and remain connected on Top-Up. I've been on a call with their call centre for most of the morning (who have been unable to assist or advise) as to why my account is in arrear. There is no accountability with any of the agents who pick up the call and I have been sent from pillar to post, until I was eventually cut off the call. One agent (from the collections department) promised to email me a break-down of the arrears but I have not received anything in my inbox Vodacom - your service has been appalling and continues to dwindle each year. You claim to be the "best service provider" however when it comes to customer service you fail dismally. I will continue to chase and follow up with this and will take further is necessary.