VODACOM

So i have been a vodacom client ever since i had a phone number , lately whenever i recharge my airtime just disapears then today i called vodacom customer service where im told im subscribe to vlive , when i ask when did i subscribe the consultant cant tell , why was i not sent an sms to be informed , no answer , which services does this v live renders no answer , have i ever used v live services no answer , why am i charged R7 everyday for a service that i never signed for , no answer , whats frustrate me is that vodacom is the ****tiest network in my area , i have stand on a hill to make a simple phone call