LT
Lesole T
1 reviews | Active since Apr 2018
16 Apr 2018, 02:03
Vodacom
Hi we did book a phone at vodacom it's a nokia5 which is machenical faulty. The 1st time we booked it was on 14 February2018 to be fixed. Then it came back on the 23 of February 2018.saying that the phone is working fine.The phone gave us the same problem again and was booked on the 19th of March. Not even today the phone is not back. But every mounth I pay my vodacom account on the phone including insurance but I do not have the divice. I call and ask they are taking me up and down. Please I need help
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Replies (2)
Vodacom's replyOfficial
16 Apr 2018, 06:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Apr 2018, 06:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Apr 2018, 10:15Good day
Thank you for taking my call; I have escalated this matter to our repairs head office.
They will investigate and make contact with you as soon as feedback is available.
We apologise for any inconvenience caused.
Regards
Moddy
Best regards,
Vodacom's reply16 Apr 2018, 10:15
Official
Good day
Thank you for taking my call; I have escalated this matter to our repairs head office.
They will investigate and make contact with you as soon as feedback is available.
We apologise for any inconvenience caused.
Regards
Moddy
Best regards,