Vodacom

I was due for a phone upgrade and went to do the upgrade at Cellucity in Galleria Mall in Amanzimtoti in February 2018, end of February my debit went of as normal, end of March my debit went through with a additional amount of R8,400 that was deducted from my account. After locking a dispute I went to the store were I upgraded. Their response is that they did a normal upgrade as I was due on the same contract and according to them I don't owe any additional fees except the normal upgrading installments to the contract. Vodacom accounts department response is that I must wait for 7 to 21 working days to give me any feedback as they don't know why this has happened.