CC
Chantel C

1 reviews | Active since Mar 2018

18 Mar 2018, 11:52

Vodacom

After not being phoned back when using the "convenient" option of online upgrading, I decided to go in to a vodacom store myself. I am extremely disappointed with the fact that I was told the offer you have with the Samsung S9 is incorrect advertising and I won't be getting the free 1Gig data a month. I then opted for a different offer only to hear from another Vodacom store that the offer is in fact available. I went back to the first store where the manager confirmed that he will change my contract to the advertised one but I won't be getting the free data for 24 months as advertised. . .false advertising isn't it?

0
Replies (2)
Vodacom
Vodacom's reply19 Mar 2018, 06:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply20 Mar 2018, 16:52
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic

Best regards,