Vodacom

I do not often go to measures of making a big fuss about things. I however have had it with *********** vodacom staff members and the worst service I have ever received. To explain the story. November 2017 I upgraded and did a transferal of ownership at woodlands mall, my contract is the samsung S8 on the flexi 150 package which leaves my monthly subscription to be R599. Only to have a debit order of R1454.99 done on the first of February that was explained to be December and January's invoice. Note that no statements have ever been emailed or posted to me. I then phoned a countless amount of times to change my debit order to a cash payment so that debit orders do not bounce as I blocked Vodacom because of reckless debit orders . I then did a in-store cash payment on the 28th of Febuary . I specifically went in to the Brooklyn store to avoid any confusion. My phone has since been suspended, on the 05th of March I went to the same store as they never phone me back just to hear that payment was made to the wrong account(consultant error) The store manager sent in my proof of payment, today is day 7 and my phone is still not working. I once again phoned just to hear that the proof of payment sent was a bank statement and ID of a women I do not even know. This means yet another 7 days of a suspended line. I am a woman that travels far and have absolutely no way of contacting any emergency services if need be.

All because Vodacom and their staff is 100% ***********, with a non existent customer service.