GF
Gareth F
1 reviews | Active since Mar 2018
05 Mar 2018, 12:02
Vodacom
There is an item 'Content Services' on my contract invoice, but nobody in the Vodacom organization can explain what it is and how they arrive at a figure of over R300.00
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
05 Mar 2018, 12:41Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Mar 2018, 12:41
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Mar 2018, 16:55Good day
We regret taking note of your experience.
A request to have all subscriptions cancelled has been loaded for the number in question. Please allow 2 working days for processing.
Please note that these services get activated on the phone/handset.
Besides clicking on adverts when on the internet, another way of activating these services is when creating a hotspot with your handset. Please switch off your data whenever someone else is using your device in order to prevent such from re-occurring.
Kind regards
Moddy
Best regards,
Vodacom's reply06 Mar 2018, 16:55
Official
Good day
We regret taking note of your experience.
A request to have all subscriptions cancelled has been loaded for the number in question. Please allow 2 working days for processing.
Please note that these services get activated on the phone/handset.
Besides clicking on adverts when on the internet, another way of activating these services is when creating a hotspot with your handset. Please switch off your data whenever someone else is using your device in order to prevent such from re-occurring.
Kind regards
Moddy
Best regards,