1 reviews | Active since Mar 2017

29 May 2017, 09:01

VODACOM

<p>Vodacom, I would like my data and airtime bac****!! Yesterday afternoon I bought R15 airtime, send 1 SMS and it shows R0!!!!! Where is my airtime????????</p> <p>I had 160KB data - it also dissapeared!!!!!!!!!!!!!!!!!! I USE THIS PHONE FOR EMERGENCIES AS I GET CALLED OUT!!!! </p> <p>GIVE ME BACK MY AIRTIME AND DATA!!!! You are *****ing and we have to keep paying!!!!!</p> <p>Mrs Els</p> <p> ********** 991</p>

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Replies (4)
Vodacom
Vodacom's reply29 May 2017, 10:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update29 May 2017, 11:19
Reviewer Update

PLease see that it happens today!! MOnday 29 May 2017!!. If this is how you do business then why dont you sponsor my airtime and data as it is for a good cause!!!! It is for SAPS Victim Empowerment Programme.!!!!!!!!

Vodacom
Vodacom's reply29 May 2017, 16:26
Official

Dear Anna,

Feedback has been provided.

Regards,

Cassandra

's update30 May 2017, 08:56
Reviewer Update

Cassandra

Yes I received your sms, but there is no data loaded. Only teh 30MB that I loaded!!!!! Not sure how Vodacom is working!!! All the app that can use extra data has been off since I got the phone!!! And my question again: Why was the airtime and data on the phone for weeks and then suddenly its gone??? PLS it can`t just dissapear like that.