HM
Hope M
1 reviews | Active since Jan 2018
11 Jan 2018, 15:54
Vodacom
Good day a lady from Vodacom offered me a migration as I have a contract with them,I declined it and now my account has been migrated without my permission,tried calling them on the 2nd of Januarytold me the issue will be resolved in 5 working days and still its not resolved today I spoke to Tshenolo from Vodacom customer care they promised to call before 12. Today still nothing is happening im really disgusted by their service the entire Vodacom
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Replies (2)
Vodacom's replyOfficial
11 Jan 2018, 17:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jan 2018, 17:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Jan 2018, 10:25Good day
We regret taking note of your experience and thank you for bringing it to our attention.
I have escalated this matter to the call centre in question for review and action.
We followed up on the reference number on the system and the migration is being reversed and a credit for the difference in charges has also been loaded.
Please note the migration to your previous package will take effect on the las day of January.
We once again apologise for any inconvenience cased.
Kind regards
Moddy
Best regards,
Vodacom's reply12 Jan 2018, 10:25
Official
Good day
We regret taking note of your experience and thank you for bringing it to our attention.
I have escalated this matter to the call centre in question for review and action.
We followed up on the reference number on the system and the migration is being reversed and a credit for the difference in charges has also been loaded.
Please note the migration to your previous package will take effect on the las day of January.
We once again apologise for any inconvenience cased.
Kind regards
Moddy
Best regards,