LR
Lee-Anne Rautenbach

1 reviews | Active since Oct 2017

13 Dec 2017, 07:37

Vodacom!

Vodacom, in breach of contract! Consider this contract officially cancelled! Vodacom has not met the monthly agreement if service delivery for which a monthly fee is paid. Signal is a huge issue and I have regular screen-shots to prove this. The phone has been replaced, a Sony so it cannot be the phone unless Sony is at fault and a poor product. Thereafter I was advised to get a new sim card only to fail the Rica process because the call centre did not acknowledge the last 5 call made as security pass... Really! Suddenly the new simcard purchased is not valid - Vodacom is hilarious in their products and service delivery! I have gone out of my way to meet your requirements, no more!

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Replies (2)
Vodacom
Vodacom's reply13 Dec 2017, 07:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply14 Dec 2017, 15:03
Official

Dear Lee-Anne Rautenbach,

Thank you for taking my call.

Please accept our sincere apology for the delay in this regard.

Your query is in hand with our Networks Division and the reference number is A2-6LWX-YK4Z3

I’ve requested priority and for you to be contacted.

Regards,

UW

Best regards,