VD
Vanessa D

1 reviews | Active since Mar 2009

02 Aug 2021, 08:58

Vodacom 24 month contract is 25 months !!!!!!!!!!

Once again Vodacom is pulling a fast one. I have a data contract ending on 2 September 2021. I phone on 30th July to cancel it and am told if I cancel in July I will have to pay for the whole month of September but if I cancel in August I won't. So today I duly try again to cancel this contract but am told I will still pay for the whole of September, although my contract ends on 2/9/21??????? Not sure if anyone at Vodacom can count or calculate but it is 24 months without paying for September 2021 and I am giving a month's notice. Would appreciate feedback from Vodacom because talking to a call centre agent is like speaking to a robot who has a list of replies .........

0
Replies (2)
Vodacom
Vodacom's reply02 Aug 2021, 10:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
VD
Vanessa D's update02 Aug 2021, 11:36
Reviewer Update
Maybe resolved from your side but I am still paying 25 months for a 24 month contract!!!!