VODACOM

I have never experienced such horrible customer service. This is the first time that I app**** for a contract through Vodacom. I did it online and at first I was very pleased with the service received. The laptop I app**** for arrived in less then a week, however online it advertised that the laptop also comes with a Laptop bag. I never received the laptop bag and when I phoned to enquire I was told I had to send a email, they provided me with a email and I never received a response, I called x2 after that again as my email case was closed without being resolved. After I phoned I was told that they cannot assist telephonically with my query and I need to send a email I send 3 emails after that and received no response and all those cases where closed...… this was over a month ago and I never received a response or the laptop bag up until today. Really shocking customer service!!!!!!!!!!!!!!!