BN
Benadette N

1 reviews | Active since Jan 2020

04 Jan 2021, 19:00

Vodacom

I as a customer of vodacom for many years have reached a point where I am very upset with vodacoms service. I took out a contract in 2018 = my gig 20 top up promo the monthly prescription was R319.72. Vodacom did not contact me to inform me that the monthly fee of R319.72 will go up to a ridiculous R1022.61!!!! Nor did Vodacom inform me that I cant just continue with the current contract as it is on the same price plan. Customers please check your statements this is ****************. I am awaiting feedback!!!

0
Replies (1)
Vodacom
Vodacom's reply05 Jan 2021, 07:16
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team