BN
Benadette N
1 reviews | Active since Jan 2020
04 Jan 2021, 19:00
Vodacom
I as a customer of vodacom for many years have reached a point where I am very upset with vodacoms service. I took out a contract in 2018 = my gig 20 top up promo the monthly prescription was R319.72. Vodacom did not contact me to inform me that the monthly fee of R319.72 will go up to a ridiculous R1022.61!!!! Nor did Vodacom inform me that I cant just continue with the current contract as it is on the same price plan. Customers please check your statements this is ****************. I am awaiting feedback!!!
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Replies (1)Vodacom's replyOfficial
05 Jan 2021, 07:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jan 2021, 07:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
