SB
Susan B
1 reviews | Active since Oct 2017
25 Oct 2017, 14:36
Vodacom
We took out a contract from Vodacom. I had the phone for 10 days before I discovered that the camera setting is not right. Took it in, and they book in the phone. We are vodacom customers for more than 8 years, now I must wait for n replacement device, because it is a factory default. It is not my fault tha the phone is faulty. Today they send it to the Advance Repair Centre for assessment. On Friday I received a sms to say turna round time will be 2-3 days. Today is day 3 already. And nobody can give me some answers. Please help.
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Replies (2)
Vodacom's replyOfficial
25 Oct 2017, 14:45Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Oct 2017, 14:45
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Oct 2017, 07:45Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Oct 2017, 07:45
Official
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,