Vodacom

For 2 years Vodacom has been debuting my account with BIS which I haven't used in 2 years when I requested a refund I was told it would take 7 days it's is now 21 days later and no one seems to know what is going on when you supply the reference numbers they supp**** it has nothing to do with your query the one person does not know what the other is doing and everything must be escalated and you can never speak to a management then you get told that your refund has been processed but your bank Standard bank holds it for 7 days and the releases it what o bunch of bull dust Vodacom you suck. Also when sales sold me my new contract I was told I will get 200 airtime and 2 gig data but only got only got 200 airtime only after much fighting the error was ratified why do we have to fight first tired of bad service .Zainab SIEBRITZ