Vodacom

I'm disatisfied with the service given by Vodacom. I have a contract account with Vodacom, which I pay by debit order. In recent days my fine has been flooded with sms showing that my account was in arrears. I made the first call on 9/9/17 Saturday, spoke to Nyakallo who informed that i should ignore the SMSs as they were mistakenly sent to me. He assured me that my account was up to date and he urged me to contact accounts section for them to rectify the mistake. Today 9/11 I decided to call their accounts careline. To my surprise I was informed that there's a month whereby they failed to deduct money from my account (which remains to be proven because I've always received their debit order notification). I have looked at all my statements which Vodacom sends me but nowhere does it say my account is in arrears... instead it shows my monthly contributions. If you have a billing system that is fully functional shouldn't the amount due to you be reflected?

She further informed me that my account would be debited twice this month....my concern is that the error is on your side (my account has always had enough funds for you to debit but you say you didn't, after noticing the mistake was it not a sensible thing to call me? Instead i had to do the follow up with your company) I would have expected a call from your office to explain the problem and then discuss repayment method.

Instead all I got is my name being tarnished as a bad payer simply because Vodacom has employed *********** people who are failing to do simple tasks.

The sad reality is that your incompetency is going to affect my budget but clearly Vodacom is a leech.

I'm not impressed one bit....