vodacom

okay to start of on the last month of my 24 month contract i was told to submit a cancellation letter for cancellation.. my problem started by then January 2017 my phone was suspended this was not the first time though it was suspended before and was told to re activate the account the arears must be paid so i did and it got connected again november wen we wanted to cancel the contract we were told that we have to supply a letter stating that we want to cancel the contract which we did end of december we were told that my account was in arears and my phone got suspende Again i was told that i must pay the account before they can connect it again so i did and they connected it came february again same thing i was billed and requested to pay again i went into the branch at vodacom in mall of the north were i complained and requested my contract and they say that they will pull the contract and that i must come back the next day so i did for 4 days in a row and still no contract !!! well i paid the amount and again end february same thing march samething april same thing but end of april i decided that im not going to pay anymore because the contract was supposed to be cancelled december !!! cam may month no billing no nothing my phone was switched over to pay as you go and i though finally everything is sorted well til today 2017/09/06 phone suspended AGAIN !!!! so i went into the branch at polokwane cycad were i was told to phone accounts service help line and spoke to a lady named Lungile Sakude were i was told that the contract cancellation letter was refused and they wont accept a letter if the account was in arears ..which i dont understand because according to her the account was in arears with 400 and something rand so why didnt they cancel the contract after january payment but even worse why did they bill me after december as i am in arears now in 700 and something rand and i kep payin january february and march last payment april this is 4 month out of contract period and now im told that if i dont pay the amount before end of this month i will loose the number which will cost me a lot of problems and business as i am a sales representive and i refuse to do another payment !!!!! the call refrence from vodacom is Lungile Sakude 06/09/2017 time 11:53 AM i still havent receive my contract and cant sim swap because of this this is seriously unacceptable and the contract was for 24 months not 30 months even after i have submitted the letter ...so how can i be reliable for an account out of contract and then suspend my number and demand payment !!!!! were can i take this even further as were i am sitting now i wont ever ever tell someone to use Vodacom !!!EVER...