1 reviews | Active since May 2017
Vodacom
<p>I have done a upgrade with the call centre on the 2 May 2017 with Tebogo at 15:34</p> <p>I was tol that the upgrade is done and can expect the divise shortly, and on their side is says next day. on the 4 May I had to call again to find out that the upgrade is not done, so we did it again, I ws then advise that they do not have stock in the devise i need but on the 2 May there were stock, I was told the next day, 5 May, they will call and confirm the order, nothing happend I had to phone in once again, we confirm the deal and was told the device will be delivered on Monday and I can expect a tracer no shortly, nothing came through, On Monday the 9 May I had to phone again to get thee tracker no myself, I phone Ram and was told package to dliver, I then called vodaacom asking wahat is goining on, was told no stock though Friday I was told will deliver, I locked a com plain via email, 24 hours past no response, on Monday I was told that all the calls will be viewed and get backed to me , nothing. Vodacom just shows they do not care about their clients at ALL. I have been a client for more that 13 years and this is the serice I get. If you do not pay they phone, if you pay they do not care if the service is provided or not. I have told them I will cancel all my contracts with them and move to a diffrent provider, not even a phone call to ask why they will loose they business</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Markus
Please be advised that feedback has been provided and this matter is now resolved.
Have a pleasant day further!
Regards,
RJ
Dear Markus
Please be advised that feedback has been provided and this matter is now resolved.
Have a pleasant day further!
Regards,
RJ
