ML
Markus L

1 reviews | Active since May 2017

09 May 2017, 16:11

Vodacom

<p>I have done a upgrade with the call centre on the 2 May 2017 with Tebogo at 15:34</p> <p>I was tol that the upgrade is done and can expect the divise shortly, and on their side is says next day. on the 4 May I had to call again to find out that the upgrade is not done, so we did it again, I ws then advise that they do not have stock in the devise i need but on the 2 May there were stock, I was told the next day, 5 May, they will call and confirm the order, nothing happend I had to phone in once again, we confirm the deal and was told the device will be delivered on Monday and I can expect a tracer no shortly, nothing came through, On Monday the 9 May I had to phone again to get thee tracker no myself, I phone Ram and was told package to dliver, I then called vodaacom asking wahat is goining on, was told no stock though Friday I was told will deliver, I locked a com plain via email, 24 hours past no response, on Monday I was told that all the calls will be viewed and get backed to me , nothing. Vodacom just shows they do not care about their clients at ALL. I have been a client for more that 13 years and this is the serice I get. If you do not pay they phone, if you pay they do not care if the service is provided or not. I have told them I will cancel all my contracts with them and move to a diffrent provider, not even a phone call to ask why they will loose they business</p>

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Replies (2)
Vodacom
Vodacom's reply10 May 2017, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 May 2017, 09:22
Official

Dear Markus

Please be advised that feedback has been provided and this matter is now resolved.

Have a pleasant day further!

Regards,

RJ