Vodacom ****

"Vodacom handed me over to a debt collection agency, where 1) my accounts were closed and 2) without any correspondence to myself for over 2 Years indicating I have arrears payments??"

I had to copy and past this complaint from one of your customers who reported this in 2021 because the exact same thing is happening to me now.

I recently got a debit order go off on my bank account by vodacom on 1 April 2026. I thought it was an April fools joke because I have stopped being on contract with vodacom in 2024.

I went to a Vodacom branch in Wonderpark Pretoria for clarity but even the consultant could not assist as on her system it says my account has been closed since April of 2024. But somehow it has been handed over to H & P attorneys on 30th of March 2026.

I tried calling customer service on *** and even they couldn't assist because according to them Vodacom is not authorized to debit from my bank account as the account is allegedly handed over. When I ask reason for it being handed over no reason can be given to me. "Just that I owe vodacom and for what I don't know".

I contacted H & P attorney with my own airtime mind you. And after a long wait just received a rude response from one of their consultants who didn't even want to disclose their names and just insisted that I make arrangements to pay them.

Mind you I have been a loyal Vodacom customer since 2011 when I initially took out my 1st contract with you till today. I even still use the same contact number just converted the number to a prepaid number.

So you can only imagine my disappointment to find out that a company I've been loyal to for so long has just decided that I am owing them after TWO years and without even informing me via email or call or even sms just decide to debit my bank account and hand me over to debt collectors. And yet when I try to seek information, none can be given to me.