Vodacom

<p>I put in a request yesterday about my account at Vodacom. They sent me an email to say that somebody will call me to resolve the problem. I am still waiting!!!!! I have had this experience before with Vodacom and what will happen if I do not pay the outstanding amount they will suspend my services and I will have to wait 7 to 14 days to have this problem resolved. I did not buy a laptop from Vodacom and they are charging me R2431. Now if you take this scenario and you make a calculation i.e.</p> <p>I have had quite a bad experience with Vodacom which I would like to escalate into a monetary value.</p> <p> </p> <p>Due to a convenient mistake, they over charge me R2431. Yes, they accept their mistake but if you do not pay the amount due (mistake included) they just suspend your services. Then after whatever time it takes they reinstate your service which could be anywhere between 24 to 48 hours or 7 to 14 days and not compensate you for the inconvenience and aggravation...</p> <p> </p> <p>In the meantime, you have paid the R2431 just to have your service reinstated with a penalty fee.</p> <p> </p> <p>They will not reimburse you the R2431 but credit your account. Now if you make the calculations you will be surprised at the amount that these types of companies make due to convenient mistakes.</p> <p> </p> <p>I have paid the R2431 additional so as not to have my services suspended. The money is in their bank account earning interest because the actual credit will only occur at the end of that month.</p> <p> </p> <p>Now imagine if they made convenient mistakes to 300,000 clients. The money is in their bank account for that month earning an interest rate of a ridicules 5% per annum.</p> <p> </p> <p>Let’s do the calculation:</p> <p> </p> <p>R2431 x 300,000 = R729,300,000.00 X 5%pa =R36,465,000 divided by 12 =R3,038,750.</p> <p> </p> <p>Let us break it down further and say 31 days per month R3,038,750 divided by 31 = R98,024.19 per day.</p>